Jim Penman started his part-time gardening business while completing his PhD in history. He went full time in 1982 and Jim’s Mowing was franchised in 1989. Currently, there are over 3,500 Franchisees in four countries, and growing at the rate of around 200 per year. There are no company owned businesses and all work is done by Franchisees. Franchisor rights are also privately held and all Divisions, except Mowing, are partnerships with individuals experienced in those industries.
The Jim’s Group is the only franchising system in the world that allows franchisees to vote out their franchisors. Jim has an absolute obsession with service to the extent where the primary goal and purpose of the whole system is looking after franchisees. There are mechanisms in place so that franchisees can move to other regions or to other franchisors, if they wish to. Franchisees are given the right to walk out of the system when they want to and at the most pay a few thousand dollars; they aren’t held in the system by legal requirements. Franchisees are give automatic right of renewal.